AI agents go beyond chat: they plan, call tools, and complete multi-step work — booking, researching, operating software. We build agents on OpenAI and Claude with the unglamorous parts done properly: guardrails, evaluation, and costs that scale.
Scoped agents that complete real workflows, not open-ended chatbots.
Unbounded scope. An agent that 'handles customer support' fails; an agent that drafts responses for the five most common ticket types, with confidence thresholds and human handoff, ships. We scope agents like products: one job, measurable success.
Demos are easy; production agents need evaluation sets, tracing, guardrails on tools with side effects, and graceful failure. That's the actual engineering — and it's included, not optional.
Our process
We clarify the buyer, the core workflow, and platform requirements before any design or code begins.
High-fidelity screens and flows for the core journey, optimised for the way people actually use the product.
Implementation with clean architecture, tested as we go and wired to a real backend and staging environment.
We deploy, set up analytics, review the first real usage, and plan the next cycle with you.
Technical expertise
LangGraph and custom state machines for multi-step, recoverable workflows.
Schema-first tools with permission boundaries — agents that can't take actions you didn't grant.
Chunking, embeddings, and retrieval tuned and evaluated, not just installed.
Test sets and production traces so quality is a number, not an anecdote.
Model routing, caching, and budgets — agent economics designed before launch.
Confidence thresholds and escalation paths for the cases the agent shouldn't own.
Practical answers
A chatbot answers; an agent acts — it plans steps, calls tools, and completes a task. Agents need guardrails and evaluation a chatbot doesn't.
Often several: a capable model for planning, cheaper ones for routine steps. We route by task and measure quality per route.
Bounded tools, permission checks, confidence thresholds, human handoff, and traces on every run — designed in from the start.
From €7,000 when the agent is the core feature — one workflow, evaluated and production-ready, plus the product around it.
Yes — most agent work is an API layer plus UI surface on what you already have, not a rebuild.
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Describe the job — we'll scope an agent that completes it reliably, with the guardrails to prove it.
